Trust
The basic answers a small business should get before getting started.
This page is deliberately plain. It records what is ready, what must be verified, and what this means for a BusinessSetu customer.
Registered entity: Big Helpers Software and Solutions Private Limited · CIN U72200MP2008PTC021190 · Registered office: HIG-2, M.P. Housing Board Colony, Tikuri, Katni 483501, Madhya Pradesh, India.
Legal entity and registration
BusinessSetu Pro is a Big Helpers product. The registered entity is Big Helpers Software and Solutions Private Limited, incorporated on 24 September 2008, RoC-Gwalior, CIN U72200MP2008PTC021190.
What this means for you
You are dealing with the same registered company shown on the main Big Helpers trust page.
GST registration
Big Helpers Software and Solutions Private Limited is not GST-registered yet. We will publish the GSTIN (your 15-letter GST number) here as soon as registration is complete. For now, paid invoices are issued without a GST component.
What this means for you
BusinessSetu software access is permanently free. Customer invoice tax settings remain under your business control. PAN and bank details are available privately on request for vendor onboarding.
DPDPA notice and Data Protection Officer
We collect only the account, business, invoice, client, payment, and support data needed to run the service. DPDPA (India's data-protection law) contact handling currently goes through contact@bighelpers.in.
What this means for you
You can ask how your data is used, exported, corrected, or deleted.
Payment partner and RBI status
BusinessSetu integrates with payment partners such as Razorpay where enabled by the owner. Final partner licence wording must be copied from the payment partner documentation before shipping.
What this means for you
You should know who processes money and which regulated entity stands behind the payment flow.
Refund and cancellation window
BusinessSetu software is permanently free, without subscription renewal or app-access charges. Historical payment and support records remain available.
What this means for you
Separate provider charges and individually agreed custom-service terms remain separate.
Data export and deletion on exit
BusinessSetu provides a tracked in-app account-deletion request. It immediately revokes sign-in sessions and is reviewed for completion within 30 days. A de-identified author may remain on clinic or financial records the workspace must retain.
What this means for you
You can leave without leaving a reusable sign-in account, while shared business and patient records keep an accountable audit trail.